How can we help?
Find answers to common questions or get in touch with our support team
Frequently Asked Questions
How long does it take to receive my book?
Our books are printed and shipped within 5-7 business days. Delivery typically takes an additional 3-5 days depending on your location.
Can I preview my book before ordering?
Yes! You can preview every page of your personalized book before placing your order. Make sure everything looks perfect!
What photo should I upload?
For best results, upload a clear, front-facing photo of your child with good lighting. The background doesn't matter as we'll automatically remove it.
Can I order multiple copies?
Absolutely! You can order as many copies as you like. Perfect for gifts to grandparents and family members.
What if I'm not satisfied with my book?
We offer a 100% satisfaction guarantee. If you're not happy with your book, contact us and we'll make it right!
Shipping Information
Processing Time
5-7 business days for printing and quality check
Delivery Time
3-5 business days within India
Tracking
Track your order in real-time from My Orders page
Shipping Cost
₹99 per order. Free shipping on orders above ₹999!
Returns & Refunds
We want you to be 100% satisfied with your personalized book. If there's any issue with your order:
- Contact us within 7 days of receiving your order
- Provide photos of any printing defects or damages
- We'll either reprint and resend, or provide a full refund
If you're not happy, we're not happy!
Contact Us
support@wondertale.com
Response within 24 hoursLive Chat
Available Mon-Sat
10:00 AM - 6:00 PM IST+91 98765 43210
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